Refunds & Cancellations
How deposits, programme fees, and rescheduling work for Bizcloud Pro clinics, workshops, and chart reviews.
Last updated: 4 August 2026
This policy applies to Pullback Entry Clinic seats, Group Pullback Workshops, and one-to-one Chart Review appointments booked with Bizcloud Pro. It does not cover brokerage fees, data feeds, or other third-party costs.
Eligibility overview
Refunds depend on how much notice you give and whether training materials unique to your seat have already been prepared. Cooling-off rights for distance contracts may apply to UK consumers as required by law; where they do, statutory rights take priority over this policy.
Clinic (multi-session programme)
- Full refund of amounts paid if you cancel at least 14 days before session one and no custom workbook has been issued.
- Partial refund (fees paid minus 30% deposit) if you cancel between 13 and 7 days before session one.
- No refund of the deposit inside 7 days of session one; remaining unused session fees may be credited toward a later clinic within six months if we can re-allocate your seat.
- After session one begins, fees for completed sessions are non-refundable; unused future sessions may be transferred once, subject to cohort capacity.
Group workshop (one-day)
- Full refund if cancelled 10+ days before the workshop date.
- 50% refund between 9 and 4 days before the date.
- No refund inside 3 days, though you may transfer your seat to another named participant with 48 hours’ notice.
Chart review appointments
- Free reschedule once if requested 48+ hours ahead.
- Cancellations inside 48 hours, or no-shows, forfeit the session fee.
- If Bizcloud Pro cancels, you receive a full refund or a free rebook at your choice.
Deposits
Deposits secure scarce cohort places and compensate preparation time. They are refundable only as described above.
Work already started
If we have already completed a pre-read of your charts or issued personalised worksheets, the value of that work may be deducted from any partial refund.
Materials
Printed handouts distributed in sessions are non-returnable. Digital checklist templates supplied after payment remain yours to use personally; they are not grounds for a refund once delivered.
Refund process and timing
Email hello@bizcloudpro.digital with your booking name, programme, and reason. Approved refunds are returned to the original payment method within 10 business days of approval. Bank processing times may add a few days.
Contact for refund requests
Bizcloud Pro
Level 15, 1 Canada Square, Canary Wharf, London E14 5AA
Phone: +44 20 7534 6000
Email: hello@bizcloudpro.digital